This Privacy Policy describes how Best Way Logistics ("Best Way Logistics," "we," "us," or "our") collects, uses, and protects information when you visit our website (https://shipbwl.net) or submit information through our forms. By using this website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website or submit one of our forms, we may collect:

Contact information — your name, email address, and phone number.
Application information — information you provide when applying for a position, such as address, CDL number and class, endorsements, driving experience, equipment information, certifications, availability, and other details you choose to include.
Form submissions — the content of messages, inquiries, and requests you send us.
SMS consent records — whether you checked an SMS consent checkbox, the date and time of consent, and the form on which consent was given.
Device and browser information — such as IP address and browser type, where applicable, collected as part of standard web server operation and spam prevention.
Cookies and analytics — where applicable, basic technical data used to operate and improve the website. We do not use invasive tracking for advertising purposes.

2. How We Use Information

We use the information we collect to:

Review and respond to employment applications (recruitment and application communication);
Communicate with applicants about application status, interviews, onboarding, and related matters;
Respond to inquiries and provide customer support;
Communicate with customers and partners about freight services and operations;
Send SMS/text messages where you have provided consent (see Section 6);
Operate, maintain, secure, and improve our website;
Prevent spam and abuse of our forms;
Comply with legal, regulatory, and safety obligations.

3. How Information May Be Disclosed

We do not sell your personal information. We may disclose information only:

To service providers who perform services on our behalf (such as website hosting, email delivery, and messaging platforms), solely so they can provide those services to us — this does not authorize any third party to independently market to you;
When required by law, regulation, legal process, or a governmental request;
To protect the rights, property, or safety of Best Way Logistics, our drivers, our customers, or the public;
In connection with a business transaction such as a merger or acquisition, in which case the receiving party remains bound by commitments consistent with this policy.

4. SMS / Mobile Privacy

Mobile information will not be sold or shared with third parties for promotional or marketing purposes. Information obtained as part of the SMS consent process, including phone numbers and SMS opt-in consent, will not be shared with third parties or affiliates for marketing purposes.

Text messaging originator opt-in data and consent are used only to deliver the communications you requested from Best Way Logistics, such as messages about your inquiry, employment application, recruiting, interview scheduling, onboarding, or services you asked about. Service providers that transmit messages on our behalf may process this data solely to deliver those messages and may not use it for their own purposes.

You may opt out of SMS messages at any time by replying STOP. Reply HELP for assistance. Message and data rates may apply, and message frequency may vary. See our Terms & Conditions for full SMS messaging terms.

5. Data Protection & Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold, including access controls and spam protection on our forms. No method of transmission or storage is 100% secure, but we work to protect your information appropriately for its sensitivity.

6. SMS Consent

Where our forms offer SMS communication, consent is collected through a clearly labeled checkbox that is never pre-checked. You are not required to consent to SMS messages to submit an application, contact us, or use our services. When you do consent, we record the consent, the date and time, and the form on which it was given, so that we can honor your preferences.

7. Data Retention

We retain applications, form submissions, and consent records for as long as reasonably necessary for the purposes described in this policy — for example, while an application is active and for a reasonable period afterward — and as required by applicable law. We periodically remove aged records.

8. Your Privacy Rights

You may contact us at any time to:

Ask what information we hold about you;
Request correction of inaccurate information;
Request deletion of your information, subject to legal retention requirements;
Withdraw SMS consent (or simply reply STOP to any message);
Ask questions about this policy.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be posted on this page.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Best Way Logistics
Yard: 1520 Sheldon Dr, Elgin, IL 60120
Office: 550 E Devon Ave Suite 150, Itasca, IL 60143
Phone: (708) 234-8501
Email: safety@shipbestway.net